Welcome

My Quotes in Instapaper: Monday, Apr. 29

41 Kuotes | 50 Books

Search:


Import Kindle clippings easily

Beta status: Bulk Kuote import!!!!

Log in & Sign in using:

Instapaper: Monday, Apr. 29

Instapaper
according to the head of data and analysis at one large life assurance company (who will remain anonymous). His example of not using and sharing data across all teams in an organisation sent a shudder around the room and acted as a word of warning to everyone.   As a life assurance company, the only interaction you have with your customer is when a member of their family dies. They pick up the phone to the life assurance company and announce the death of a loved one. The customer service operator says: ?I?m sorry to hear that your husband has died, when did he take out the life assurance policy?
Instapaper: Monday, Apr. 29 - Instapaper - Your Highlight Location 635-640 | Added on Friday, 3 May 13 16:13:20
Permalink Share Paper Clasic Modern +Kuotes
As a life assurance company, the only interaction you have with your customer is when a member of their family dies. They pick up the phone to the life assurance company and announce the death of a loved one. The customer service operator says: ?I?m sorry to hear that your husband has died, when did he take out the life assurance policy?
Instapaper: Monday, Apr. 29 - Instapaper - Your Highlight Location 637-640 | Added on Friday, 3 May 13 16:13:05
Permalink Share Paper Clasic Modern +Kuotes
Highly targeted emails were sent to members recommending caravan/camping sites within a one to two hour radius of their home. Once a customer had booked their holiday ? personal ?what to expect when you get there? emails were sent with pictures of the site and an information pack on fun things to do in the area. This created a 29% reduction in no-shows at the campsite. 
Instapaper: Monday, Apr. 29 - Instapaper - Your Highlight Location 631-634 | Added on Friday, 3 May 13 16:12:20
Permalink Share Paper Clasic Modern +Kuotes
The Caravan Club improved its member retention rates and reduced its marketing spend by 40% when it combined its digital and offline data into a single view.
Instapaper: Monday, Apr. 29 - Instapaper - Your Highlight Location 629-630 | Added on Friday, 3 May 13 16:12:02
Permalink Share Paper Clasic Modern +Kuotes
Boards want to see ROI. To demonstrate this marketers need to take 10% from each of their existing segments. Implement a new CRM system. Manage and track the improvements. Take the evidence to the top. Most boards know the way to go, they just need the justification.
Instapaper: Monday, Apr. 29 - Instapaper - Your Highlight Location 626-628 | Added on Friday, 3 May 13 16:11:28
Permalink Share Paper Clasic Modern +Kuotes
A company?s culture, from the boardroom down, was seen as another major obstacle in implementing an effective CRM system. Making the necessary changes is often seen as costly and a logistical nightmare that no one wants to touch.
Instapaper: Monday, Apr. 29 - Instapaper - Your Highlight Location 624-626 | Added on Friday, 3 May 13 16:11:05
Permalink Share Paper Clasic Modern +Kuotes
bringing all the data touch points together into a single view is one of the many challenges that big companies face. 
Instapaper: Monday, Apr. 29 - Instapaper - Your Highlight Location 620-621 | Added on Friday, 3 May 13 16:09:10
Permalink Share Paper Clasic Modern +Kuotes
Tracking consumers once they?ve left you Data created by mobile payment from the digital wallet and passbook technology allows you to track the consumer once they?ve left your site (this can give you insight into their behaviour & preferences outside your arena).
Instapaper: Monday, Apr. 29 - Instapaper - Your Highlight Location 617-619 | Added on Friday, 3 May 13 16:08:43
Permalink Share Paper Clasic Modern +Kuotes
Greater opportunity for personalisation By tracking offline and online activity organisations can personalise content to offer the greatest reward to the customer.
Instapaper: Monday, Apr. 29 - Instapaper - Your Highlight Location 616-617 | Added on Friday, 3 May 13 16:08:08
Permalink Share Paper Clasic Modern +Kuotes
Agile customer service Companies that have embraced, and not shied away from social media, now respond to conversations with customers instantly. This demonstrates agile customer service.
Instapaper: Monday, Apr. 29 - Instapaper - Your Highlight Location 615-616 | Added on Friday, 3 May 13 16:07:50
Permalink Share Paper Clasic Modern +Kuotes
Increasing real-time relevance Using mobile as a channel to collect and harness data has allowed companies to create specific, targeted and personalised offerings ? such as ecoupons triggered by geodata.
Instapaper: Monday, Apr. 29 - Instapaper - Your Highlight Location 613-614 | Added on Friday, 3 May 13 16:07:33
Permalink Share Paper Clasic Modern +Kuotes
1-2-1 conversations Data drawn from Facebook, email and other social media channels means large multinationals now have an opportunity to have a 1-2-1 conversation with their customers.
Instapaper: Monday, Apr. 29 - Instapaper - Your Highlight Location 611-613 | Added on Friday, 3 May 13 16:07:28
Permalink Share Paper Clasic Modern +Kuotes
No duplication Businesses that have integrated all touchpoints into a single view CRM system are outperforming those that aren?t because they don?t duplicate messages.
Instapaper: Monday, Apr. 29 - Instapaper - Your Highlight Location 610-611 | Added on Friday, 3 May 13 16:07:19
Permalink Share Paper Clasic Modern +Kuotes
The benefits of joining up digital, mobile, social and offline CRM data:
Instapaper: Monday, Apr. 29 - Instapaper - Your Highlight Location 609-610 | Added on Friday, 3 May 13 16:07:09
Permalink Share Paper Clasic Modern +Kuotes
It?s all about talking to customer in relevant way, at the right time, on the right channel and adding value to the customer?s life. Combining the digital alongside offline data has enabled companies such as Pizza Hut and Domino?s, to identify individuals rather than just households. This, as well as harnessing Facebook and mobile data, means companies can target and create specific, timely offerings to maximise conversions.
Instapaper: Monday, Apr. 29 - Instapaper - Your Highlight Location 606-609 | Added on Friday, 3 May 13 16:07:03
Permalink Share Paper Clasic Modern +Kuotes
It?s all about talking to customer in relevant way, at the right time, on the right channel and adding value to the customer?s life. Combining
Instapaper: Monday, Apr. 29 - Instapaper - Your Highlight Location 606-607 | Added on Friday, 3 May 13 16:06:49
Permalink Share Paper Clasic Modern +Kuotes
Names such as Domino?s Pizza, Starbucks and first direct were obvious brands to cite that have cracked the customer service game thanks to their combined approach. The John Lewis Partnership was heralded as delivering best practice in joining up online and offline data to deliver value-added customer service.
Instapaper: Monday, Apr. 29 - Instapaper - Your Highlight Location 603-605 | Added on Friday, 3 May 13 15:58:22
Permalink Share Paper Clasic Modern +Kuotes
recognised that CRM systems that combined digital, mobile and social data alongside traditional touch-points were outstripping those that didn?t.
Instapaper: Monday, Apr. 29 - Instapaper - Your Highlight Location 602-603 | Added on Friday, 3 May 13 15:58:01
Permalink Share Paper Clasic Modern +Kuotes
I don?t have a particular routine, but what I do is look to feel the flow of each day from the onset. By ?flow of the day,? I mean to say the rhythm and pace of what that particular day feel like; it?s kind of a yogi mindset. You take your priorities, obligations and wants into consideration first and then your personal needs ? going to yoga, eating well, connecting with friends and family and clients. I like to piece my day together like that.
Instapaper: Monday, Apr. 29 - Instapaper - Your Highlight Location 567-571 | Added on Friday, 3 May 13 13:24:03
Permalink Share Paper Clasic Modern +Kuotes
Also self-awareness plays an important role. Knowing ? to a certain degree ? your weaknesses and working around them is key to ensure a certain degree of discipline.
Instapaper: Monday, Apr. 29 - Instapaper - Your Highlight Location 541-542 | Added on Friday, 3 May 13 13:07:40
Permalink Share Paper Clasic Modern +Kuotes

's Books


Manual do Candidato - História do Brasil João Daniel Lima de Almeida 110 Kuotes Como_se_hace_una_tesis Eco 226 Kuotes Clase 3 26 de marzo 76 Kuotes luces-de-bohemia Desconocido 71 Kuotes OLSEN-La-Cultura-Material-Despues-Del-Texto administrador 47 Kuotes Instapaper: Monday, Apr. 29 Instapaper 41 Kuotes Fifty Shades Darker James, E L 31 Kuotes Copia de PDM PUNATA primera parte LINUX 62 Kuotes Instapaper: Thursday, Apr. 18 Instapaper 54 Kuotes 1984 George Orwell 59 Kuotes spanishgrowthreport 34 Kuotes Congestión de Tránsito, el problema y cómo enfrentarlo Cuaderno CEPAL No. 87 - lcg2199p - julio 2003 Alberto Bull compilador 64 Kuotes Instapaper: Saturday, Apr. 27 Instapaper 31 Kuotes Lasperas Juan 64 Kuotes Pedagogía de la autonomía Freire, Paulo 44 Kuotes ¿Comer de nuestra tierra? Estudios de caso sobre tierra y producción de alimentos en Bolivia Fundación TIERRA 46 Kuotes El Principito Antoine de Saint-Exupéry 49 Kuotes Documento_Conclusivo_Puebla 1 83 Kuotes Bolano_2666 42 Kuotes Educación y trabajo: lecciones desde la práctica innovadora en América Latina; Colección Innovemos; Vol.:1; 2008 Graciela Messina, Enrique Pieck, Elsa Castañeda Bernal and UNESCO Office Santiago and Regional Bureau for Education in Latin America and the Caribbean 96 Kuotes La protección social de cara al futuro: Acceso, financiamiento y solidaridad CEPAL 64 Kuotes The Game Strauss, Neil 236 Kuotes Tirado - Domenech - Asociaciones heterogeneas y actantes Tomás Sánchez-Criado 91 Kuotes The 3-Season Diet: Eat the Way Nature Intended: Lose Weight, Beat Food Cravings, and Get Fit John Douillard 80 Kuotes Grain Brain David Perlmutter 118 Kuotes The Miami Mediterranean Diet: Lose Weight and Lower Your Risk of Heart Disease Michael Ozner 40 Kuotes Food Rules Pollan, Michael 236 Kuotes Cosmos Carl Sagan 82 Kuotes La Gaviota Anton Chejov 42 Kuotes Clase 2 15 de marzo: El enfoque del desarrollo humano y las capacidades 90 Kuotes El Libro Negro De Las Marcas Klaus Werner;Hans Weiss 276 Kuotes Los media y la modernidad - John B. Thompson 44 Kuotes ETICA Y LIDERAZGO EMPRESARIAL GBosch 32 Kuotes Ghio y Fernandez Lenguaje y construccion de significados - Ghio, Elsa; Fernandez, Maria Delia 58 Kuotes Pigmeo Chuck Palahniuk 32 Kuotes El manual del estratega: Los cinco estilos de hacer estrategia Spanish Edition 469 Kuotes Steve Jobs Walter Isaacson 220 Kuotes Instapaper: Saturday, Jun. 8 Instapaper 31 Kuotes Capitulo_2_Usabilidad_v1_0 36 Kuotes How to Win Friends and Influence People How To Win Friends;Influence People 193 Kuotes Essays Penguin Modern Classics 132 Kuotes The Capability Approach: Its Development, Critiques and Recent Advances David A. Clark 36 Kuotes MERCADO COCA ARGENTINA 32 Kuotes Las tres hijas de su madre Pierre Louÿs 128 Kuotes Influence Cialdini, Robert B. 421 Kuotes NLP NLP Comprehensive 72 Kuotes Web Analytics: An Hour a Day Kaushik, Avinash 997 Kuotes Good Calories, Bad Calories Gary Taubes 45 Kuotes Changing Signs of Truth: A Christian Introduction to the Semiotics of Communication Crystal L. Downing 142 Kuotes De las culturas juveniles al estilo Feixa Pampols, Carles 38 Kuotes