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Decisive: How to Make Better Choices in Life and Work

Chip Heath and Dan Heath
it?s critical that he be seen as delivering procedural justice. So he doesn?t just listen; as he says, ?I state back the other side?s position better than they could state it. And then they can relax because they feel heard.? When you can articulate someone?s point of view better than they can, it?s de facto proof that you are really listening.
Decisive: How to Make Better Choices in Life and Work - Chip Heath and Dan Heath - Highlight Loc. 3802-5 | Added on Sunday, May 26, 2013, 07:46 PM
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procedural justice??i.e., the procedures used to make a decision were just?as distinct from ?distributive justice,? which is concerned with whether the spoils of a decision were divvied up fairly. An extensive body of research confirms that procedural justice is critical in explaining how people feel about a decision. It?s not just the outcome that matters; it?s the process.
Decisive: How to Make Better Choices in Life and Work - Chip Heath and Dan Heath - Highlight Loc. 3787-90 | Added on Sunday, May 26, 2013, 07:45 PM
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the success of realistic job previews seems to be driven by what Phillips calls a ?vaccination? effect. By exposing people to a ?small dose of organizational reality? before they start work, you vaccinate them against shock and disappointment. So at the call center, when a new customer-service rep finds herself on a call with an angry guy, she isn?t taken aback. She was expecting it.
Decisive: How to Make Better Choices in Life and Work - Chip Heath and Dan Heath - Highlight Loc. 3297-3300 | Added on Sunday, May 26, 2013, 02:49 PM
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A preparade asks us to consider success: Let?s say it?s a year from now and our decision has been a wild success. It?s so great that there?s going to be a parade in our honor. Given that future, how do we ensure that we?re ready for it?
Decisive: How to Make Better Choices in Life and Work - Chip Heath and Dan Heath - Highlight Loc. 3201-3 | Added on Sunday, May 26, 2013, 02:40 PM
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the ?premortem.? A postmortem analysis begins after a death and asks, ?What caused it?? A premortem, by contrast, imagines the future ?death? of a project and asks, ?What killed it?? A team running a premortem analysis starts by assuming a bleak future: Okay, it?s 12 months from now, and our project was a total fiasco. It blew up in our faces. Why did it fail?
Decisive: How to Make Better Choices in Life and Work - Chip Heath and Dan Heath - Highlight Loc. 3137-40 | Added on Sunday, May 26, 2013, 02:36 PM
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when people adopt the second style of thinking?using ?prospective hindsight? to work backward from a certain future?they are better at generating explanations for why the event might happen.
Decisive: How to Make Better Choices in Life and Work - Chip Heath and Dan Heath - Highlight Loc. 3127-28 | Added on Sunday, May 26, 2013, 02:35 PM
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critical point: The goal of the WRAP process is not to neutralize emotion. Quite the contrary. When you strip away all the rational mechanics of decision making?the generation of options, the weighing of information?what?s left at the core is emotion. What drives you? What kind of person do you aspire to be? What do you believe is best for your family in the long run? (Business leaders ask: What kind of organization do you aspire to run? What?s best for your team in the long run?)
Decisive: How to Make Better Choices in Life and Work - Chip Heath and Dan Heath - Highlight Loc. 2788-91 | Added on Sunday, May 26, 2013, 02:06 PM
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our advice to others tends to hinge on the single most important factor, while our own thinking flits among many variables. When we think of our friends, we see the forest. When we think of ourselves, we get stuck in the trees.
Decisive: How to Make Better Choices in Life and Work - Chip Heath and Dan Heath - Highlight Loc. 2663-64 | Added on Sunday, May 26, 2013, 01:58 PM
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We like our mirror face better than our real face, because it?s more familiar!
Decisive: How to Make Better Choices in Life and Work - Chip Heath and Dan Heath - Highlight Loc. 2560-61 | Added on Sunday, May 26, 2013, 01:51 PM
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To use 10/10/10, we think about our decisions on three different time frames: How will we feel about it 10 minutes from now? How about 10 months from now? How about 10 years from now? The three time frames provide an elegant way of forcing us to get some distance on our decisions.
Decisive: How to Make Better Choices in Life and Work - Chip Heath and Dan Heath - Highlight Loc. 2498-2500 | Added on Sunday, May 26, 2013, 01:46 PM
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his book, Millionaire Teacher,
Decisive: How to Make Better Choices in Life and Work - Chip Heath and Dan Heath - Highlight Loc. 2459-60 | Added on Sunday, May 26, 2013, 01:43 PM
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Multitracking keeps egos in check. If your boss has three pet projects in play, chances are she?ll be open to unvarnished feedback about them, but if there?s only one pet project, it will be harder for her to hear the truth. Her ego will be perfectly conflated with the project.
Decisive: How to Make Better Choices in Life and Work - Chip Heath and Dan Heath - Highlight Loc. 874-76 | Added on Saturday, May 25, 2013, 11:25 AM
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The simultaneous designers? ads were judged superior by the magazine?s editors and by independent ad execs, and they earned higher click-through rates on a real-world test of the banners on the Web site.
Decisive: How to Make Better Choices in Life and Work - Chip Heath and Dan Heath - Highlight Loc. 855-57 | Added on Saturday, May 25, 2013, 11:24 AM
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corporate executives favor prediction; their belief seems to be, ?To the extent that we can predict the future, we can control it.? In contrast, though, entrepreneurs favor active testing: ?To the extent that we can control the future, we do not need to predict it.?
Decisive: How to Make Better Choices in Life and Work - Chip Heath and Dan Heath - Highlight Loc. 2289-91 | Added on Saturday, May 25, 2013, 09:34 PM
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Entrepreneurs don?t seem to believe that forecasting is worth the bother: One survey found that 60% of Inc. 500 CEOs had not even written business plans before launching their companies.
Decisive: How to Make Better Choices in Life and Work - Chip Heath and Dan Heath - Highlight Loc. 2264-66 | Added on Saturday, May 25, 2013, 09:32 PM
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Expert Political Judgment: How Good Is It? How Can We Know? How?d the experts do? They underperformed, to say the least. Even the best forecasters did worse than what Tetlock calls a ?crude extrapolation algorithm,? a simple computation that takes the base rates and assumes that the trends from the past few years will continue (e.g., predicting that an economy that has grown at an average of 2.8% over the past three years will continue to grow at 2.8%).
Decisive: How to Make Better Choices in Life and Work - Chip Heath and Dan Heath - Highlight Loc. 2235-39 | Added on Saturday, May 25, 2013, 09:29 PM
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Focusing is great for analyzing alternatives but terrible for spotting them.
Decisive: How to Make Better Choices in Life and Work - Chip Heath and Dan Heath - Highlight Loc. 702 | Added on Saturday, May 25, 2013, 09:08 AM
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learn to distrust ?whether or not? decisions. In fact, we hope when you see or hear that phrase, a little alarm bell will go off in your head, reminding you to consider whether you?re stuck in a narrow frame.
Decisive: How to Make Better Choices in Life and Work - Chip Heath and Dan Heath - Highlight Loc. 590-92 | Added on Saturday, May 25, 2013, 09:00 AM
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interviewed women who were exiting the office where they?d just received their marriage license. To their surprise, 20% of the women reported not liking their spouse-to-be when they first met. (This also implies that there are millions of other people who met their future spouse and then walked away because their gut instinct led them to abandon the interaction too early.)
Decisive: How to Make Better Choices in Life and Work - Chip Heath and Dan Heath - Highlight Loc. 1740-42 | Added on Saturday, May 25, 2013, 04:09 PM
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When you assume negative intent, you?re angry. If you take away that anger and assume positive intent, you will be amazed.? You don?t get defensive. You don?t scream. You are trying to understand and listen because at your basic core you are saying, ?Maybe they are saying something to me that I?m not hearing.? ?
Decisive: How to Make Better Choices in Life and Work - Chip Heath and Dan Heath - Highlight Loc. 1689-92 | Added on Saturday, May 25, 2013, 04:04 PM
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