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32104: User Centred Metrics for Web Apps - Google Research 36299

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No matter how user-centered a metric is, it is unlikely to be useful in practice unless it explicitly relates to a goal, and can be used to track progress towards that goal. We developed a simple process articulating the goals of a that steps teams through product or feature, then identifying signals that indicate success, and finally building specific metrics to track on a dashboard.

User Centred Metrics for Web Apps by Google Research 36299
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